The following is the only authorized repair program of PWM Electronics, Inc. products worldwide.

The Qualified Product Repair program by PWM Electronics, Inc. offers the same dependable,quality workmanship.

A repaired product is defined, per ANSI A92.6, as "the act of restoring to good condition that which has been broken, damaged, or worn due to use, abuse or other reasons".  PWM Electronics has taken that one step further. Utilizing parts and components which meet original specifications ensures that the same quality that goes into the manufacturing of new controllers is used in the repair of returned controllers. There will also be a Quality Assurance Final Test Serial Number on each controller.

RETURN ORDER PROCEDURE:

1. Parts to be returned for repair must obtain a return authorization number. This can be obtained one of three ways:

A. The form requests billing and shipping addresses, payment method and itemized list of the parts being returned. It also includes standard pricing for the different types of controllers offered by PWM Electronics. Fill this form out completely, submit it, and within 30 minutes  you will be contacted with your authorization number.

B. Phone-in the request to the Product Support direct line, (519) 972-7729. The friendly Product Support Administrator will take your information and advise of the return authorization number.

C. Business hours are 8am to 5pm (EST), Monday thru Friday.

2. Upon receiving the return authorization number, place it on all corresponding paperwork and on the outside of the shipping container. This will ensure a quick response to the returned product.

3. PWM Electronics requires a purchase order or credit card number with all returns before the units can be received into the repair process. If receiving a number over the phone, the customer must supply a hard copy of the purchase order by fax or with the returned units. If a PO# is not received, the returned product will be returned to its originating destination, freight collect.

4. If a unit is deemed unrepairable, the Product Support Administrator will advise the status of the returned unit, if a replacement controller is in stock, and its single-piece price.

REPAIR DELIVERY:

Standard repair turn-around time is 5 business days from the date of receipt. This time frame will be assumed if no specific requirement is advised via written notice.

FREIGHT SERVICE:

Standard freight service used on repairs is FED-EX GROUND. The cost of freight is included in the pricing table given on the return order fax form and the On-line Product Return form. If a specific freight service is not given via written notice, PWM Electronics will assume FED-EX GROUND. NOTE - If units are shipped via FED-EX, PUROLATOR, LOOMIS  RED service to PWM Electronics, they will NOT automatically be returned via time-sensative services unless specified by written notice. If a specific service is required, the charges incurred with that service would be added to the invoice.

REPAIR PRICING:

Repair pricing is stated on the fax form and the On-line Product Return form. Pricing includes parts, labor and return shipment costs for FED-EX Ground delivery. Parts to be repaired or replaced include but are not limited to: 

 boots, caps, RG handle halves, contacts, potentiometers, mounting hardware

Note:  The added charge for the replacement of an UFO electronic driver board. This will automatically be added and charged if it is necessary to complete the repair.

RUSH BREAKDOWN SERVICE:

If there is a requirement for 1 day turn-around of a repair, PWM Electronics offers RUSH BREAKDOWN - 24 HOUR service. The return shipment costs of FED-EX FIRST OVERNIGHT are included in these charges.

WARRANTY AND RETURN POLICY:

There is a 1-year limited warranty for every repaired controller.